Patient Rights Advocate at PASYKAF

As part of our commitment to high-quality, compassionate, and responsible care, PASYKAF implements the provisions of the Safeguarding and Protection of Patients’ Rights Law.

We aim to ensure that every person affected by cancer, as well as their family, caregiver, or representative, is aware of their rights and can raise any complaint or concern relating to PASYKAF services.

For this purpose, Patient Rights Advocates have been appointed to receive, record, and manage complaints in line with the established procedure.

Need Help or Would Like to Submit a Complaint?

If you would like to submit a complaint or need guidance on the process, you may contact the relevant Patient Rights Advocate, depending on the service your matter concerns.

Community / Home Care Support Services
Mrs Carolina Ondaatze
Patient Rights Advocate
Τ: 97770701
Ε: carolina@pasykaf.org

Palliative Care Centres
Mrs Charis Demetriou
Patient Rights Advocate
Τ: 95957539
E: charis@pasykaf.org

Deputy Patient Rights Advocate
Mrs Ioanna Aristeidou
Τ: 96500862
E: ioanna@pasykaf.org

Submitting a Complaint

To submit a formal complaint, please complete the relevant complaint form and send it to the appropriate Patient Rights Advocate.

All complaints are handled with respect and confidentiality, and in accordance with the applicable legislation on the protection of patients’ rights and personal data.

The Role of the Patient Rights Advocate

The Patient Rights Advocate is the point of contact for matters relating to patients’ rights and the management of complaints concerning the healthcare services provided by PASYKAF.

The role includes:

  • receiving and recording complaints;
  • guiding the patient or their representative on how to submit a complaint correctly;
  • managing complaints that fall within the Advocate’s responsibilities;
  • informing the patient or their representative about the actions taken and the outcome, where possible;
  • ensuring that the process is carried out with respect, confidentiality, objectivity, and transparency.

Who Can Submit a Complaint

A complaint may be submitted by:

  • the patient;
  • the patient’s legal representative or guardian;
  • A third-party act in the patient’s interest when the patient is unable to express their wishes.

What Can a Complaint Relate To?

A complaint may relate to PASYKAF Services or the Association’s Palliative Care Centres, including issues concerning service, care, communication, the service delivery process, or patients’ rights.

We review every complaint seriously, respectfully, and confidentially to ensure the best possible handling and to continuously improve our services.

Our Commitment

At PASYKAF, we believe that every complaint matters and can help us improve our services.

We handle complaints with respect for people affected by cancer and their families, and we maintain confidentiality, objectivity, and responsibility.

We aim to strengthen quality, trust, transparency, and accountability across all Association services and structures.